Returns & Exchanges

Due to the perishable nature of our gourmet saltwater taffy, we strive for 100% satisfaction and will replace any order that arrives damaged or fails to meet our quality standards. Please note that for food safety reasons, we cannot accept returns on opened food items unless they are defective.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the product and its original packaging to help us verify the damage or quality concern.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a replacement or refund is eligible.

• 4.
  Resolution

  Once approved, we will ship a fresh batch of taffy to you at no extra cost or issue a full refund to your original payment method.